Privacy Policy for Globex
At Globex (hereinafter: “Globex”, “we”, “our”), one of our main priorities is the privacy of our visitors and/or users. This Privacy Notice outlines how personal information is collected, processed, and recorded by Globex. Globex is registered in France with the registration number 794844605. Registered Office: 13 BD de la République, 06240 Beausoleil, France. Globex is licensed by the ACPR Banque de France (REGAFI number: 61416). Globex is an official agent (reference number: C141356) of Western Union Ireland (C55075), licensed by the Central Bank of Ireland. Globex is a distributor of Monavate UAB under its E-Money license. The Globex Prepaid Mastercard is issued by Monavate UAB pursuant to a license by Mastercard.
Globex appointed a Data Protection Officer (DPO), who can be reached by email at dpo@globexfrance.com for inquiries related to data privacy, compliance with data protection regulations, and the handling of personal information within Globex. If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact our customer service team at info@myeglobex.com.
This Privacy Policy applies to eGlobex app users, as well as visitors to our websites (www.myeglobex.com and www.globexfrance.com) and social media pages (jointly: “Services”) . This Privacy Policy applies to users of the eGlobex app, and website/social media visitors concerning the information they have shared and/or data that is collected. This Privacy Policy serves to communicate our policies regarding the collection, use, and disclosure of Personal Data (1) . By opting to use our services, you acknowledge and consent to the collection and use of information as outlined in this policy.
Personal Data will not be used or disclosed to any third party except explicitly outlined in this Privacy Policy. The terminology employed in this Privacy Policy carries the same meanings as those found in our Terms and Conditions, accessible at eGlobex, unless explicitly defined differently in this Privacy Policy.
- Personal Data is defined in Article 4 para 1 GDPR, and can be understood as follows: information relating to an identified or identifiable natural person (‘data subject’) […], in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person;
Data collected
Website and Social Media
By using our website and/or visiting our social media, you consent to our Privacy Policy and agree to its terms. Personal Data is collected and used for marketing and advertising efforts, as well as to optimise and enhance the quality of services provided. Exclusive to the website and social media, data collected includes browsing behaviour (for instance, pages visited, time spent on the site, and interactions with content), as well as social media, website, and ad-related analytics.
eGlobex App
As joint data collector/controller (alongside its Principals), Globex can collect, process, store and transmit personal data to our Principals, as well as other third party data controllers, for verification purposes, prevention of money laundering and fraud, judicial requirements, and fulfilling control and reporting obligations pursuant to regulatory requirements. Moreover, personal data is collected and used for the purpose of optimising Globex’ products and services.
When you register for an eGlobex Account, we collect personal data including: names, (for sole traders: trading name), address, email address, and telephone number, among other details (i.e., date of birth, place of birth, nationality, occupation, gender, data concerning your economic situation, ID type, ID number, a copy of the ID, face identification, a copy of the proof of address), as well as demographic Information (for example: IP location and language preferences), and device information (for example: type of device, cookies and tracking technologies).
If additional personal data is requested, the user will be clearly informed about the specific information requested and the reasons for requesting it at the time, if applicable. If you contact us directly (for example, contact via website) or for corporate giveaways/promotions (for example, contact via social media), we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
How we use your information
We will only use personal data for the purpose for which it was collected, which includes, but not limited to:
● Provide, operate, and maintain our services,
● Improve, personalise, and expand our services,
● Understand and analyse how you use our services,
● Develop new products, services, features, and functionality,
● Send emails for updates, notifications and other relevant information,
● Find and prevent money laundering and fraud,
● Log files. Globex follows a standard procedure of using log files.
● Communicate with either you directly or through our Principals and/or partners, including for customer service, as well as for providing updates, service-related information, and marketing purposes.
Where and Why we process your data
Business relationship
Globex collects personal data for the provision of our eGlobex services. Globex may disclose this information to third parties when necessary. In terms of transaction monitoring, Globex will collect and process payment and transaction data (for example: transaction amount, beneficiary data and transaction timeframes), profile data (for example: employment state), usage data (for example: device type, IP address). Globex collects and processes this data to enhance user protection, guarding against the risk of account theft, as well as prevention of money laundering and fraud.
Legal obligations
Globex collects personal data for legal and regulatory requirements, such as prevention and detection of money laundering, financial crime and fraud. Globex may disclose this information to third parties and authorities, if applicable.
Newsletter
In our email newsletter, we share updates on Globex products and services. We may also seek your feedback through surveys. We will collect email addresses to send our newsletter. You can withdraw your consent anytime through an unsubscribe link in the newsletter.
Account Creation
During your eGlobex account creation, we will seek your consent for geolocation, camera, and microphone access. This is done to verify your location and comply with legal obligations related to preventing money laundering and fraud pursuant Art 6 para 1 no f of General Data Protection Regulation (GDPR).
Globex adheres to the lawfulness principle outlined in Article 6 GDPR (“Lawfulness of processing”), where processing is deemed lawful only if, and to the extent that, at least one of the specified conditions applies pursuant to Article 6 GDPR.
Log Files
Regarding our websites and/our social media, these files log visitors when they visit websites. All hosting companies do this as part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analysing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.
How we share your personal data
We may be under legal obligations to share your information with other organisations, government agencies, and authorities. The following categories are detailed below.
● Government bodies (for example: information request from authorities)
● Fraud prevention agencies
● IT infrastructure-supporting companies (Ringpod Solutions SRL)
● Advertising partners (i.e., search engines, Google, and social mediums: Facebook, Instagram, TikToK)
● Third parties (our Principals, e.g., Monavate UAB)
● Police and Law enforcement:
France: @gendarmerie.interieur.gouv.fr, @interieur.gouv.fr
Spain: @policia.es, @guardiacivil.org, @gencat.cat
UK: @met.pnn.police.uk, @gloucestershire.pnn.police.uk, @nca.x.gsi.gov.uk, @sfo.gsi.gov.uk, @homeoffice.gsi.gov.uk.
Ireland: @garda.ie
Germany: @polizei.rlp.de, @polizei.hessen.de
Advertising Partners Privacy Policies
Third-party ad servers or ad networks use technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Globex, which are sent directly to users’ browsers. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of advertising campaigns and/or customise the advertising content displayed on the websites you visit. Note that Globex has no access to or control over cookies that are used by third-party advertisers.
International transfers
The data we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It could also be processed by staff outside the EEA involved in tasks such as order fulfilment, payment processing, and support services. By submitting your data, you consent to these actions. We will take all reasonable steps to ensure the secure and compliant treatment of your data in line with our privacy policy.
Direct Marketing
As part of our direct marketing approach, we may contact you via email, SMS, or push notifications to provide information about new Globex features, offers, and helpful financial tips. During your account creation, we will inquire whether you wish to receive such communications.
Third Party Privacy Policies
Globex’ Privacy Policy does not apply to other advertisers or websites. Therefore, we advise you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.
Cookies
In regards to the websites (www.globexfrance.com and www.myeglobex.com), you can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.
GDPR Data Protection Rights
Under certain circumstances, you are entitled to certain rights under data protection laws pertaining to your personal data. These rights encompass the ability to obtain a copy of the personal data we have on record for you, the right to rectify any inaccuracies in the data we hold, and the right to lodge a complaint with the Bank of Lithuania, Totorių g. 4, LT-01121 Vilnius, in writing via email on info@lb.lt.
Email: info@lb.lt
Website: https://www.lb.lt
● The right to rectification – You may request corrections to any information you deem inaccurate and completion of incomplete information.
● The right to erasure – You can request the deletion of your personal data, subject to specific conditions.
● The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
● The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
● The right to data portability – You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
If you want to exercise any of these rights, please contact us at dpo@globexfrance.com. If you make a request, we will respond within a calendar month.
Information Collection and Use
For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to “Read Phone State”. The information that we request will be retained on your device and is not collected by us. The app does use third party services that may collect information used to identify you. Links to privacy policies of third-party service providers can be found in the app.
Google Play Services
Log Data
We want to inform you that whenever you use our Service, in the case of an error in the app we collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilising our Service, the time and date of your use of the Service, and other statistics.
Cookies
Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device’s internal memory.
Our Services does not use these “cookies” explicitly. However, the app may use third party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some functions of this Service.
Service Providers
We may employ third-party companies and individuals due to the following reasons:
● To facilitate our Services;
● To provide Services on our behalf;
● To perform Service-related services; or
● To assist us in analysing how our Services are used.
We want to inform users that these third parties may have access to your Personal Information. The reason for this is to perform the tasks assigned to them on our behalf. However, they are under strict obligation not to disclose or utilise the provided information for any purpose other than the assigned tasks.
Security
We value your trust in providing us your Personal Information, thus we strive to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
Links to Other Sites
Services may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Children’s Privacy
These Services do not address anyone under the age of 18. We do not knowingly collect personally identifiable information from children under 18. In the case we discover that a child under 18 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.
Changes to This Privacy Policy
We update our Privacy Policy at least annually, to be reviewed and approved by senior management. Thus, you are advised to review this privacy policy periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.
Contact Us
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us using following data:
Email: info@myeglobex.com or info@globexfrance.com
Monday to Friday, excluding bank holidays. 09:00-13:30 and 14:30-18:30
Address: 13 Bd de la République, 06240 Beausoleil, France
